firewood-customer-direct-deliveries-V3-0

Once we receive your order we prepare the firewood pallet that day and wrap in a thin plastic film to protect your firewood from the lovely British weather. 

The item will be collected the following day and sent overnight to your local delivery company who will then contact you to organise a day for delivery. We organise our deliveries on a pallet and use the United Pallet Network.

Please note if you request a specific date for your delivery there is a £15 surcharge.

It is vital that you are able to sign for the product on the day of delivery, if the delivery fails you will be charged a re-delivery fee of £35.00

Mainland UK, Exclusions Apply

Once your order has been dispatched you will be e-mailed advising your order has been collected from our distribution centre by the carrier company with a consignment number. Your delivery will be on a standard to be booked in delivery service. 

You will be called by the carrier to book in the delivery on a day and time which is suitable for yourself. Please note deliveries can only take place on a working day (Monday to Friday) and exclude bank holidays and weekends.

We deliver the firewood to you at the kerb-side at the nearest access point for the delivery vehicle. You must arrange for the transport of the product from the kerb-side once it has been unloaded from the delivery vehicle. Alternative delivery options are available on request and may be subject to an additional delivery charge.

Important Information

Somebody needs to be at the delivery address on the day of delivery because the driver will require a signature for the goods.

We shall aim to let you know if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Free Delivery

Free delivery now available on all orders to mainland England and Wales with exceptions and surcharges as shown below

Free Delivery excludes remote areas of Wales, SW England, CA postcodes, all Scottish postcodes.  

Northern Ireland, EIRE or offshore please contact us for a price.

ZONE 2 - Free delivery

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CF, CH, CM, CO,CR, CV, CW, DA, DE, DN, DT,DY, EN, EX, FY, GL, GU,HA, HD, HP, HR, HU, HX, IG, IP, KT, L, LE, LL1-14, LN, LS, LU, M, ME, MK, NG, NN, NP, NR, OL, OX, PE, PL1-21, PO1-22, PR, RG, RH, RM, S, SG, SK, SL, SM,SN, SO, SP, SS, ST, SY1-8, SY12-14, SY99, TA, TF, TN, TQ, TW, UB, WA, WD, WF, WN,WR,WS,WV

ZONE 3 - Delivery surcharge £3.50

CA,CT, DH, DL, HG, LA, NE, SR, SY9, TS, YO

ZONE 4 - Delivery surcharge £6.00

E, EC, N, NW, SE, SW, W, WC (LONDON), LL15-78, LD, SA, SY10-11, SY15-25 (WALES)

ZONE 5 - Delivery surcharge £17.00

DG, EH, FK, G, KA1-26, KA29-30, KY, ML, PA1-19,TD

ZONE 6 - Delivery surcharge £42.00

AB, BT, DD, IV1-36, IV63, KW1-14, PH1-40, PH41 (MAINLAND), PO30-41 (ISLES OF WIGHT)

ZONE 7 - Delivery surcharge £72.00

IV40-49, IV51-56, PA21-41 (MAINLAND ONLY), PH49-50, (SOUTHERN IRELAND)

ZONE 8 - Delivery surcharge £96.00

HS, IM, KA27, KW15-17, PA20, PA42-59, PA62-75,ZE

ZONE 9 - Delivery surcharge £120.00

GY1-8, (GY9 POA), JE, KA28, PA60-61, PA76-78, (PH41 ISLANDS POA), PH42-44